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To be able to log in with Face ID, please enable this function in the app settings. To do this please check the settings of your device. 
If you had FaceID activated and then you disabled it, next time you decide to activate it, you need to create a new FaceID by resetting the setting. 

Settings - Enable Face_Tuoch ID - sheet.png 131.9 KB
Settings - Enable Face_Tuoch ID.png 133.5 KB
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